Refund policy

Return & Refund Policy

Because our products are made to order, we offer free reprints or refunds for issues related to production errors, damage, or incorrect items. We do not accept traditional returns or exchanges for print‑on‑demand items.


30‑Day Issue Resolution Window

You have 30 days from the date your order is delivered to request a free reprint or a refund if there is a problem with your item.

To start a claim, email us at support@life-personified.com with:

  • Your order number

  • A detailed description of the issue

  • Clear photos of the affected item(s)

Providing complete information upfront helps us resolve your request quickly.

Items sent back to us without contacting us first will not be accepted.


Damages, Defects & Wrong Items

Please inspect your order upon arrival. If your item is defective, damaged, misprinted, or incorrect, contact us immediately at support@life-personified.com so we can evaluate the issue and make it right with a free reprint or refund.


Exceptions / Non‑Returnable Items

Because our products are printed on demand, we cannot accept:

  • Returns for size or color exchanges

  • Returns for buyer’s remorse

  • Returns on sale items or gift cards

We only offer free reprints or refunds for qualifying issues such as:

  • Damaged items

  • Defective items

  • Misprints

  • Incorrect items received


Exchanges

If we sent the wrong item or size, please contact us at support@life-personified.com. We’ll review the issue and send a corrected replacement at no cost.


Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@life-personified.com.


Lost Packages

If your package is lost in transit, you must report it within 30 days of the estimated delivery date.

Before contacting us, please:

  1. Confirm your shipping address was entered correctly

  2. Check with your local post office, as packages are sometimes held nearby

If the carrier confirms the package is lost and the report is within the 30‑day window, we will cover the cost of reprinting and reshipping your order.


Wrong or Insufficient Address

If the courier marks your address as insufficient and the package is returned to our facility, you will be responsible for the cost of reshipment once a corrected address is provided.


Contact Us

For any questions about returns, refunds, or reprints, email us at: support@life-personified.com